请问：您好，我从小到大皮肤状况一直都不太好，已经困扰了30年，经常甩皮、起皮屑，头皮也有头皮屑和干痒，请问该选用哪一款手工皂比较适合？
Hello. I have struggled with poor skin conditions my entire life—a problem that has plagued me for 30 years. My skin frequently peels and flakes, and I also suffer from dandruff and a dry, itchy scalp. Could you recommend a suitable handmade soap for me?
如果您一年四季皮肤都比较干燥，或者一到秋冬就容易干痒、紧绷，建议可以参考滋润度较高的御真马赛皂系列，包括：
If your skin tends to be dry throughout the year, or becomes itchy, dry, and tight during autumn and winter, you may consider the more moisturizing Yuzhen Marseille Soap Series, including:
・顶级老青黛橄榄马赛皂
・Premium Aged Indigo Olive Marseille Soap
・顶级紫草根润白马赛皂
・Premium Gromwell Root Brightening Marseille Soap
・御真酪梨马赛皂
・Yuzhen Avocado Marseille Soap
御真系列采用高比例植物油脂及草本原料制成，在清洁肌肤的同时兼顾滋润感，较适合干燥、敏感或容易紧绷的肤质使用。
The Yuzhen Series is made with a high proportion of plant-based oils and herbal ingredients, helping to cleanse the skin while maintaining moisture, making it more suitable for dry, sensitive, or tight-feeling skin.
从婴幼儿、成年人到长者均可参考使用，也可以从头洗到脚，一年四季都适用。
It may be used by infants, adults, and older people, and is suitable for cleansing from head to toe throughout the year.
其中，如果您的主要困扰是皮肤干燥、脱皮、头皮屑，或者洗后容易感到紧绷，可以优先参考顶级老青黛橄榄马赛皂。
If your main concerns are dry or flaky skin, dandruff, or tightness after washing, you may consider the Premium Aged Indigo Olive Marseille Soap as your first choice.
・玉容精华皂液
・Yurong Essence Liquid Soap
如果您平时比较习惯使用液体清洁产品，或者头发较长，希望洗头时操作更方便，可以参考玉容精华皂液。
If you prefer using liquid cleansing products, or have longer hair and would like something more convenient for shampooing, you may consider the Yurong Essence Liquid Soap.
玉容精华皂液集合左手香系列及御真马赛皂系列中的多种植物油脂与草本成分。
The Yurong Essence Liquid Soap combines a variety of plant-based oils and herbal ingredients from the Indian Borage Series and the Yuzhen Marseille Soap Series.
稀释后适合用于日常洗澡、洗头及洁面，也可以分装成小瓶，外出或旅行时随身携带。
After dilution, it is suitable for daily bathing, shampooing, and facial cleansing, and can also be transferred into smaller bottles for use while travelling or going out.
如果局部肌肤因干燥而感到不适，可以先用精华皂液轻柔清洁，再根据个人肤况薄薄涂抹一层，无需冲洗。
If specific areas of the skin feel uncomfortable due to dryness, first cleanse gently with the essence soap, then apply a thin layer according to your skin's condition; no rinsing is required.
这样有助于缓解皮肤干痒，让肌肤在日间较不容易发痒，并减少因抓挠而造成皮肤破损或伤口扩大的情况。
This may help relieve dryness and itching, reduce discomfort throughout the day, and prevent scratching that could damage the skin or worsen existing wounds.
好的，谢谢您耐心的回答！根据我的皮肤状况，我选择购买御真系列的酪梨马赛皂，可以吗？
Thank you for your patient explanation! Based on my skin condition, I chose the Avocado Marseille Soap from the Yuzhen Series. Is this suitable for me?
可以的！
Yes, it is suitable!
我昨天收到手工皂，并用来洗头和洗澡，但洗完后，今天头皮出现了很多头皮屑。
I received the handmade soap yesterday and used it to wash my hair and body, but today I noticed a lot of dandruff on my scalp.
请问这种情况正常吗？
May I know whether this is normal?
酪梨马赛皂含有酪梨油及多种植物油脂，可用于日常洁面、沐浴及洗头，帮助清洁皮肤、头皮表面及毛孔内的油脂与污垢。
Avocado Marseille Soap contains avocado oil and various plant oils. It can be used for daily facial cleansing, bathing, and hair washing, helping to cleanse oil and dirt from the skin surface, scalp, and pores.
由于每个人的肤质、头皮状况及过往使用习惯都不同，初次转用手工皂时，部分人士可能会暂时出现皮肤干燥、紧绷、脱皮屑、干痒，或头发感觉涩、黏、容易打结及毛躁等情况。这可能与皮肤正在加速老旧角质代谢，或头发、头皮上累积较多残留有关，例如曾经染烫发、长期使用护发产品，或长期服用西药等情况。
Because everyone’s skin type, scalp condition, and previous cleansing habits are different, some people may temporarily experience dryness, tightness, flaking, itchiness, or hair that feels rough, sticky, tangled, or frizzy when first switching to handmade soap. This may be related to the skin speeding up the renewal of old keratin, or to accumulated residue on the hair and scalp, such as from dyeing, perming, long-term use of hair care products, or long-term use of Western medicine.
这些初期过程，约20天至一个月，可能是皮肤与头皮在调整过程中出现的现象。待初期代谢与适应逐渐稳定后，皮肤与头皮状态也会慢慢恢复舒适，呈现更健康的光泽感。
These initial changes, which may last around 20 days to one month, can be part of the skin and scalp adjustment process. As the initial renewal and adjustment gradually stabilize, the skin and scalp may slowly feel more comfortable and appear healthier and more radiant.
可依照个人肤况适度增加清洁次数，一天可多次使用；但其他品牌手工皂因配方与碱性不同，不一定适用相同方式。
You may increase the cleansing frequency according to your skin condition and use it several times a day if needed. However, this method may not apply to handmade soaps from other brands, as their formulas and alkalinity may differ.
洗头发时，请注意不要用指甲抓洗头皮，因为容易造成头皮小伤口或感染。也建议暂时避免再使用含化学乳化剂、防腐剂的护发乳或护发产品，以免增加头皮负担。
When washing your hair, please avoid scratching the scalp with your fingernails, as this may easily cause small wounds or infection. We also recommend temporarily avoiding conditioners or hair care products containing chemical emulsifiers or preservatives, as they may add burden to the scalp.
我的皮肤真的改善了很多，前一天仍然干痒脱皮，昨天洗完后，今天感觉皮肤很柔嫩，也没有再脱皮。
My skin feels much better; it was still dry, itchy, and flaky the day before, but after washing yesterday, it feels very soft today and is no longer flaking.
很高兴知道您目前的皮肤感觉较柔嫩，也没有继续脱皮。
We are glad to know that your skin currently feels softer and is no longer flaking.
焱芝手工皂是温和滋润的皂，也可作为洗发皂使用。它在帮助清洁毛囊中累积残留的同时，也能滋养毛发与头皮，帮助头皮慢慢恢复健康状态，从而减少掉发、发痒、长痘或头皮屑较多等困扰。
Yanz handmade soap is a gentle and moisturizing soap, and it can also be used as a shampoo soap. While helping to cleanse accumulated residue from the hair follicles, it also nourishes the hair and scalp, supporting the scalp in gradually returning to a healthier condition and reducing concerns such as hair fall, itchiness, breakouts, or excessive dandruff.
我第一天使用酪梨马赛皂时，皮肤没有明显变化。
On the first day of using the Avocado Marseille Soap, I did not notice any significant changes to my skin.
第二天使用并洗澡后，皮肤开始出现脱屑。
After using it again and showering on the second day, my skin started to become flaky.
刚刚再次使用后，皮肤突然出现红肿、干燥及紧绷的情况。
After using it again just now, my skin suddenly became red, swollen, dry, and tight.
请问这种情况正常吗？
May I know whether this is normal?
别担心，皮肤若没有呈现红肿、发热现象一整天和干痒，属于正常现象！表示你的皮肤角质在做代谢，当代谢完后，皮肤慢慢会呈现光亮！
Don’t worry. If your skin does not remain red, swollen, warm, dry, or itchy throughout the entire day, this is generally considered a normal reaction. It means that your skin’s outer layer is undergoing renewal. Once this process is complete, your skin will gradually appear smoother and more radiant.
建议洗澡水不要过热，水温过高容易带走皮肤油脂，造成干燥、搔痒或敏感不适，尤其是敏弱肌肤更要注意。
建议以温水即可，洗后也记得轻轻擦干，避免过度摩擦，让肌肤维持稳定与舒适。
It is recommended not to use water that is too hot when bathing, as excessively hot water can strip away the skin’s natural oils and cause dryness, itching, sensitivity, or discomfort. People with sensitive skin should be especially careful.
使用焱芝手工皂已经不用再用任何的化学洗发精.润丝精.护发乳.乳液.
Lukewarm water is recommended. After bathing, gently pat your skin dry and avoid excessive rubbing, so that your skin can remain stable and comfortable.
乳液它有加化学乳化剂、防腐剂、抗菌剂等界面活性剂！
When using Yanz Handmade Soap, there is no need to continue using chemical shampoos, conditioners, hair treatments, or body lotions.
对皮肤敏感者容易产生过敏现象和痒的症状！并不是没有含香精就安全！
Body lotions contain chemical emulsifiers, preservatives, antibacterial agents, and other surfactants. These ingredients may easily cause allergic reactions or itching in people with sensitive skin. A product is not necessarily safe simply because it is fragrance-free.
因为它的制作毕竟还是要加化学界面活性剂！用手工皂会前功尽弃！
This is because such products still generally require chemical surfactants during the manufacturing process. Continuing to use them together with handmade soap may reduce the benefits of using the soap.
相信您若遵照以上的贴心叮咛！你会看到皮肤不舒服以及痒的程度也会慢慢缓解，皮肤也会慢慢的健康起来！
We believe that if you follow the caring advice above, you will gradually notice that your skin discomfort and itching begin to improve, and your skin will slowly become healthier.
的确红肿的现象只是一下子而已，现在呈现这样的状态！
The redness and swelling were indeed only temporary; this is what it looks like now!
另外，有客户分享：在初期使用时，因为很容易痒，所以会直接将肥皂或精华皂液涂在发痒处。建议先用皂把手洗干净，再将少量皂或精华皂液均匀涂抹于发痒处，先不用清水洗掉，让皮肤充分吸收。这样比较不容易痒一整天。等到适当时机再用清水洗掉，或不洗掉也可以。若有痒感时，可以马上清洗后再薄薄涂抹，一日可多洗几次，慢慢地皮肤就比较不容易整天发痒。
In addition, some customers have shared that during the initial stage, because the skin may itch easily, they apply the soap or essence liquid soap directly to the itchy area. We suggest washing the hands clean with soap first, then applying a small amount of soap or essence liquid soap evenly onto the itchy area without rinsing it off immediately, allowing the skin to absorb it. This may help the skin feel less itchy throughout the day. You may rinse it off later at a suitable time, or leave it on without rinsing. If itchiness occurs, you can cleanse immediately and apply a thin layer again. It can be used several times a day, and gradually the skin may become less itchy throughout the day.
好的，我再试试看！
Okay, I will try again!
洗完澡皮肤会有刺痛，甚至感觉像撕裂伤一样，整个部位又肿、又痛、又干！
After showering, my skin feels stinging, and even feels like a tearing wound. The whole area feels swollen, painful, and dry!
请问是否有用手指甲抓洗？或者用力刷洗？因为这样容易导致伤口扩大！
May I ask if you scratched with your fingernails or scrubbed hard? This may easily cause wounds to worsen!
切忌不要使用过热的水，以免洗走身上的油脂，加重皮肤干燥与发痒。
Please avoid using overly hot water, as it may wash away the skin’s natural oils and worsen dryness and itchiness.
切记：建议不需要再擦乳液或其他药膏，以免影响原本的护理过程。
Please note: We recommend not applying additional lotions or ointments, as this may affect the original care process.
没有，没有用指甲抓！
No, I did not scratch with my fingernails!
如果使用方法正确，并按自己的肤质调整使用次数，皮肤状况一般可以慢慢稳定下来。不过，由于每个人出现干痒、脱皮或敏感的原因都不同，如果情况持续多年、反复出现，或者影响日常生活，建议寻找口碑好的中医师，了解身体及皮肤的实际状况。
If the usage method is correct and the frequency is adjusted according to your skin type, the skin condition may generally stabilize gradually. However, since the causes of dryness, itchiness, flaking, or sensitivity differ from person to person, if the condition has lasted for many years, occurs repeatedly, or affects daily life, you may consider consulting a reputable Chinese medicine practitioner to better understand your body and skin condition.
日常护理可以从生活作息、饮食、清洁习惯及皮肤保养多方面入手，再配合适合自己肤质的清洁产品，会比较全面。
Daily care can be approached from different aspects, including lifestyle routine, diet, cleansing habits, and skincare. Using cleansing products that suit your own skin type can provide more complete care.
焱芝手工皂选用橄榄油、酪梨油、乳木果脂等植物油脂，配合草本原料，以冷制方式制作。除了帮助清洁皮肤表面的汗水、油脂及污垢，也希望减少洗后过度干涩或紧绷的感觉，为肌肤提供温和、滋润的日常清洁体验。
Yanz handmade soap is made with plant oils such as olive oil, avocado oil, and shea butter, combined with herbal ingredients and crafted using a cold-process method. Besides helping to cleanse sweat, oil, and dirt from the skin surface, it also aims to reduce excessive dryness or tightness after washing, providing a gentle and moisturizing daily cleansing experience.
虽然当下洗完会有红肿，但若只是短暂出现，很快就缓解，可以先温和观察。
Although redness and swelling may appear immediately after washing, if it is temporary and eases quickly, you may gently observe first.
若没有出现红肿持续一整天或强烈干痒，一般属于可观察范围。可能是皮肤角质正在代谢，待代谢与适应逐渐完成后，皮肤会慢慢呈现更稳定、明亮的状态。
If redness does not last the whole day and there is no strong dryness or itchiness, it is generally something that can be observed. It may be related to the skin keratin renewal process. As the renewal and adjustment gradually complete, the skin may slowly become more stable and radiant.
了解，谢谢！
Understood, thank you!
我想分享我的使用心得，真的很谢谢你们！一开始使用时，皮肤一度红肿，甚至不舒服，但持续使用后，才发现是在帮助我代谢不好的东西！
I would like to share my experience. Thank you so much!
At first, my skin became red and swollen for a while, and even felt uncomfortable. After continuing to use it, I realized that it was helping my skin renew and clear away unwanted buildup.
现在皮肤变得比较好，而且开始长出新的皮肤！现在已经持续使用两个月了！开始渐渐长出新的皮肤，也已经不再红肿了！
Now my skin has become better, and new skin has started to grow!I have now been using it continuously for two months!
New skin has gradually started to grow, and there is no longer any redness or swelling!
恭喜您身体健康，感谢您的支持与肯定。有您的鼓励，焱芝将会持续进步！祝您全家身体健康，平安！
Congratulations on your improved health. Thank you for your support and recognition. With your encouragement, Yanzhi will continue to improve. Wishing you and your whole family good health, peace, and safety!
使用期间，建议先保持保养方式简单，尽量避免使用过多厚重乳液、身体霜或含较多化学添加成分的产品，以免增加肌肤负担，也比较容易观察肌肤真实的适应情况。
During the period of use, we recommend keeping your skincare routine simple. Try to avoid using too many heavy lotions, body creams, or products containing many chemical additives, as this may add burden to the skin and make it harder to observe the skin’s true adjustment process.
温柔提醒
每个人的肤质、头皮状态和生活环境都不同，适应时间和使用感受都可能因人而异。
焱芝一直深信：好的清洁，不需要刺激，而是让肌肤慢慢找回最舒服、最稳定的状态
Gentle Reminder
Everyone’s skin type, scalp condition, and living environment are different, so the adjustment time and experience may vary from person to person.
Yanzhi has always believed that good cleansing does not need to be harsh. Instead, it should help the skin slowly return to its most comfortable and stable state.