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Hello 😊

看见家人长期被皮肤反复发痒、脱皮、掉屑困扰，尤其天气变化或冬天更加明显，真的会让人很心疼。
We truly understand how difficult it can be when a loved one has been struggling with itchy, flaky, sensitive skin for many years, especially during colder weather or seasonal changes.

很多长期敏感、干燥、容易发痒的肌肤，本身皮肤屏障就比较脆弱，因此在更换清洁用品初期，有些人可能会出现：
For people with long-term dry, sensitive, or itchy skin, the skin barrier is often already very delicate. When changing cleansing products, some people may temporarily experience:

✔ 一时觉得更痒
✔ Increased itchiness at first

✔ 干燥感明显
✔ More noticeable dryness

✔ 局部脱屑增加
✔ Increased flaking in certain areas

✔ 晚上痒感特别明显
✔ Stronger itchiness at night

这不一定代表产品不好或不适合，而是因为原本长期敏感、脆弱的肌肤，在清洁方式改变时，会需要一点时间慢慢适应。
This does not necessarily mean the product is unsuitable. Sensitive skin sometimes needs time to gradually adapt when the cleansing routine changes.

另外也想温柔提醒：
We would also like to gently remind you:

洗澡时尽量避免：
During bathing, try to avoid:

✘ 使用太热的水
✘ Very hot water

✘ 一边洗一边抓痒
✘ Scratching while washing

✘ 长时间冲洗患处
✘ Prolonged rinsing on irritated areas

因为过热的水与反复抓痒，都会让原本敏感的肌肤更加不舒服。
Hot water and repeated scratching may further irritate already sensitive skin.

我们更希望的是：
Our goal is simply to:

用比较温和、简单的清洁方式，慢慢减少肌肤负担，让皮肤逐渐回到比较舒服、稳定的状态。
Provide a gentler and simpler cleansing routine that may help reduce unnecessary stress on the skin over time.

有部分长期使用的顾客也分享：
Some long-time customers have also shared their personal routines:

清洁后，将肌肤轻轻擦干，
After cleansing, gently pat the skin dry,

再用饮用水（可饮用的干净水）沾取少量手工皂，
then use clean drinking water to lightly wet a small amount of the soap,

局部薄擦于容易干燥或发痒的位置，
and apply a thin layer onto areas that feel dry or itchy,

不用冲洗，
without rinsing off.

依上述方法使用後会觉得干燥感与反复发痒的次数减少许多。
After using the above method, you will find that the dryness and the frequency of recurring itching are greatly reduced.

每个人肤况不同，建议先少量尝试与观察。
As every skin condition is different, we always recommend trying a small area first and observing your skin response.

另外，也有顾客好奇：
Some customers also ask:

“为什么手工皂没有添加很多化学成分，泡泡还是很多？”
“Why does handmade soap still produce bubbles if it contains fewer chemical additives?”

其实，制作真正的肥皂，本来就需要经过“油脂＋碱”的皂化过程，才能形成肥皂。
In fact, real soap is naturally created through the saponification process between oils and alkali.

焱芝手工皂使用的是冷制皂制作方式，坚持不使用：
YANZ handmade soap uses the cold process soap-making method, and we insist on not using it.

✘ 化学起泡剂
✘ Artificial foaming agents

✘ 化学香精
✘ Synthetic fragrances

✘ 化学色素
✘ Artificial colorants

✘ 强力界面活性剂
✘ Harsh surfactants

保留较单纯的清洁方式。
To keep the cleansing routine as gentle and simple as possible.

而泡沫多寡，其实也会受到“水质软硬度”影响：
Foam levels can also vary depending on water hardness:

✔ 软水地区：泡泡通常比较多
✔ Soft water areas: usually produce more bubbles

✔ 硬水地区：泡泡通常会较少
✔ Hard water areas usually create less bubbles

这属于正常现象。
This is completely normal.

另外，不同于部分添加强力起泡剂的产品，冷制手工皂的泡泡通常在冲水后会较容易散去。
Unlike products with strong foaming agents, the bubbles from cold-process handmade soap usually rinse away more easily.

若使用过程中仍有疑问，欢迎随时私讯我们，我们都会尽量协助您了解适合自己的使用方式😊
If you have any questions during use, feel free to message us anytime 😊 We will do our best to help you find a routine that suits your skin.